Capturing defects is easy.
Getting them fixed is the point.
A snagging list describes a state. A defect workflow forces completion: every defect has an owner, a deadline and a visible status — until rectification is confirmed.
Defects fizzle out
On paper slips, in WhatsApp and collective PDFs, defects get lost — and resurface expensively at handover.
Chasing calls eat time
“Did you see the email? How far along are you?” — every status question is a phone call, none of it documented.
No evidence in a dispute
Who reported, assigned, fixed what — and when? Without a complete chain, every warranty case becomes a guessing game.
Four steps instead of paper chaos
Capture with evidence
Photo, location, trade, plan pin — in under 30 seconds on your smartphone, standing right in front of the defect.
Assign with a deadline
The defect goes straight to the responsible company — with a deadline and automatic notification.
Status instead of chasing
Open, in progress, done, accepted — everyone sees the state in real time. Subcontractor accounts are free.
Acceptance with history
Every step logged and immutable — the complete chain of evidence for acceptance and warranty.
Answered in brief
Do subcontractors need a licence?
No — subcontractor accounts in XBuild are free and unlimited. Each company sees exactly its tasks and reports completion with photo evidence.
Can I create my own defect categories and statuses?
Yes, with drag & drop: your own ticket types, input forms, status workflows and roles — already in XBuild PRO, without a feature request to the vendor.
How does the software help with the formal defect notice?
The documented defect becomes the formal notice: all facts, photos and deadlines are already there. You'll find a sample letter in our free templates.
Does it also work offline on site?
Yes — capturing defects, photos, plan pins: everything is available offline, and the sync catches up automatically.